What our priorities are and how we are doing
In this section you'll find all about the wider strategies and
plans of the ambulance service, as well as information on who
audits us and the governing bodies we are accountable to. As
well as the reports in the table below, you'll also find
information on:
| Report |
Year |
| Annual Report |
|
| Quality Account |
|
|
Annual Plan
Forward Plan Summary
|
|
| Strategic Direction Document (5 year plan) |
|
Performance against
targets
(Key Performance Indicators) and our performance
framework. Making sure that our patients receive the best
and most appropriate care is very important to NEAS. We monitor our
performance against a framework of Key Performance Indicators,
making sure that we are delivering patient care to the highest
standard.
The NEAS Board is presented with regular performance
reports at each of its meetings and the most recent can be viewed
below.
Most recent board reports
Clinical Governance
NEAS work hard to encourage an environment, ensuring that
improved patient care and safety is of the highest priority to all
of our staff. We have some key strategic objectives to ensure we
continue to further advance this environment. We report our
progress against these objectives in our annual reports which can
be found above.
Our Clinical Governance Strategy is available to view
here.
Clinical
Governance Strategy
Care Quality
Commission
The Care Quality Commission has
28 separate patient outcomes which measure how well health and
social care providers in England meet the Essential Standards of
Quality and Safety. The regulations contained within the outcomes
are grouped into the following six categories:
- Involvement and Information
- Personalised Care
- Treatment and Support
- Safeguarding and Safety
- Suitability of Staffing
- Quality and Management
- Suitability of Management
NEAS must ensure we meet the standards contained within the
Outcomes set by the CQC. The standards are monitored continuously
by NEAS, and a collection of supporting evidence is collated which
demonstrates how we are meeting the standards in practice.
The CQC issues the Trust with a Quality and Risk Profile (QRP)
almost every month which contains information on NEAS
compliance with the essential standards. This information includes
feedback from the Local Involvement Networks (LINks) and NHS bodies
such as NHSCFSMS and the NHSLA.
The CQC also review NEAS's compliance with the standards at
least once every two years in the form of an inspection. NEAS
underwent an inspection in April 2011 where we were found to be
compliant will all the standards reviewed.
The CQC became a legal entity in October 2008 and took up its
responsibilities for the quality of health and adult social care in
April 2009.
NEAS recognises the importance of its provision of patient
care and will strive to maintain and improve on the high levels of
overall performance. In April 2010; NEAS was fully registered
with the Care Quality Commission, with no conditions applied. You
can view NEAS' certificate of registration here.
NEAS
Certificate of Registration
Audit
Reports
All NHS organisations are subject to independent audit.
The Audit Commission audits the North East Ambulance Service and
the scope of its work is extended to cover not only the audit of
financial statements but value for money and conduct of public
business.
It prepares and issues an Annual Letter which summarises the key
issues arising from its work over the past year. It is
intended to communicate the significant issues identified as part
of its audit of the NEAS annual accounts and assesses whether
we have made proper arrangements for securing economy, efficiency
and effectiveness in its use of resources.
The Annual Audit Letter sets out the significant matters arising
from both of the above areas and highlights key issues to be
addressed by NEAS over the following year. This letter is
also published on the Audit
Commission website here, you can also view the latest annual
audit letter by clicking here.
Latest Annual Audit Letter
Service User Surveys
Patient-centred care is at the heart of plans for the NHS, and
the North East Ambulance Service is dedicated to giving our
patients a voice, and making sure that what they tell us, shapes
our services for them. Below are some of the services that we have
sought opinion on and actions we took following these
discussions
- PTS Survey - Every three months a random
selection of PTS users are selected to give their views on the
service. You can click here to see the
latest report
- A+E Survey - To see our first ever survey of
the experiences of accident and emergency patients, you can click
here
- Renal Dialysis Survey - Tynedale Kidney
Patient Association undertook a survey on renal dialysis. Their
findings can be viewed
here
