Our vision and values

NEAS 'house'
Patients are at the heart of everything that we do to support our mission of "right care, right place, right time".  We have a strong track record of delivering high quality patient care, focussing resources to produce the most effective outcomes. We are at the leading edge of innovative service design which has consistently led to us being one of the highest performing ambulance trusts in the country.

Our vision is to make a difference by integrating our care and transport in the pursuit of equity and excellence. This means we will drive through improvements in service delivery and work to ensure all of our patients have a positive experience, not losing sight of our requirement to eliminate waste, inefficiency and unnecessary costs. Our mission and vision remain firm:

Right Care, Right Place, Right Time

Our strategic intentions reflect the Trust's current operating environment and all of our planning continues to be strongly aligned with the intentions of our Commissioners, feedback from patients, service users and staff.

Our values underpin everything we do:

  • Committed, professional and accountable
  • Working together
  • Delivering consistently
  • Shaping the future
  • Showing we care

 

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In support of our vision we have put in place six strategic intentions:

To lead in the provision of Emergency Care

We want to be the provider of choice for A&E services and lead through innovation, research and performance.

To be a first rate employer

We want to ensure our staff are appropriately supported, with fair pay and flexible working conditions and a safe productive working environment.

Be a key partner in Urgent Care reform

We want to help deliver the changes that our patients and our commissioners are asking for using our expertise and infrastructure.

To have sound financial health

We want to maintain strong financial health that enables us to invest in new service developments, constantly taking the organisation forward.

To transform our Patient Transport Service

We want to continue to be the provider of choice for patient transport services in the North East.

To be well governed and accountable

We want to continue to ensure that the safety and quality of our services to patients remains our highest priority.

Copyright 2011 North East Ambulance Service Trust

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