Accident & Emergency

A+EOur 999 communications centres in Newcastle receive well over 1,000 emergency calls every day.

To meet this demand we have more than 600 paramedics, 140 advanced technicians and 200 emergency care support workers (ECSW) on the front line.Our fleet of over 500 specially-equipped emergency vehicles operates from 51 ambulance stations, though we have a total of 63 sites across the region. A network of stand-by points, where vehicles wait until needed, helps us to respond more quickly.

Patients are categorised according to the seriousness of their condition through our call centre at Bernicia House, at Newburn Riverside. Those whose situation is immediately life-threatening receive the fastest response.

RRWe work hard to ensure that we meet national targets which, in the case of a Category A call, is a reaching a patient within eight minutes.

Rapid response vehicles (RRVs) and ambulances, each with highly-skilled staff trained in the use of the latest medical equipment, also respond to urgent calls from GPs - but we also have other ways of reaching patients fast.

These options can save time and lives, often freeing RRVs and ambulances for use elsewhere.

We can respond in a number of different ways:

Alternative Options

Air Ambulances
Where speed is vital because of the severity or nature of a patient's injuries, or if the emergency cannot be reached easily by road, NEAS works with the Great North Air Ambulance Service.  Although the GNAAS is a charity in its own right, our organisations have strong links.

BASICS Doctors
A network of doctors provides support to ambulance crews at serious road accidents and other trauma incidents. The service is provided on a voluntary basis and all of the specially-trained medics are affiliated to the British Association for Immediate Care (BASICS).

Community First Responders

We have over 170 Community First Responders across the North East. Each is trained to use life-saving equipment, including defibrillators, and other life saving techniques.

NEAS also works actively with heart charities and fund raisers across our region to establish public defibrillators at locations which are remote, or regularly attract large groups of people. We also provide training on how to operate a defibrillator.

HART (Hazardous Area Response Team)

HART units are made up of specially trained paramedics who deal with major incidents. If a chemical site exploded or a terrorist attack took place in the North East, HART would be the section of NEAS in charge of the operation.

Emergency services establish three areas at an incident: the cold zone, the warm zone and the hot zone. Traditionally, ambulance crews operated in the cold zone - away from danger. HART teams are trained to operate in the hot zone.

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