Non life-threatening emergencies
In a non-life-threatening emergency you may be treated by an
ambulance crew or a single responder who arrives by car.
If it is not a life-threatening emergency needing immediate
treatment, one of our clinical telephone advisors may call you or
you may be transferred to an clinical advisor.
Our advisors, who are medically trained, will ask you further
questions about your condition, or that of the person you are
calling on behalf of. They may provide some medical advice.
However, if they decide treatment is needed, they will arrange for
help to be sent as soon as possible.