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Non life-threatening emergencies

In a non-life-threatening emergency you may be treated by an ambulance crew or a single responder who arrives by car.

If it is not a life-threatening emergency needing immediate treatment, one of our clinical telephone advisors may call you or you may be transferred to an clinical advisor.

Our advisors, who are medically trained, will ask you further questions about your condition, or that of the person you are calling on behalf of. They may provide some medical advice. However, if they decide treatment is needed, they will arrange for help to be sent as soon as possible.