Also in this section...

Call 111 for help when it's not quite an emergency

Sometimes you might need to call for help when it's not a life threatening emergency.

In 2010 we were part of a pilot scheme to answer non-emergency calls from a new number, 111.

Call taker

 

 By calling 111 callers get clinical advice on their condition or illness.

If the reason for the call turns out to be sufficiently  serious, an ambulance will be despatched immediately - just as if you had dialled 999.

111 is staffed by a team of fully-trained advisers supported by experienced nurses, who will assess your symptoms and then put you directly in touch with the people who can help.

Whether you need an out of hours doctor, a district nurse, a 24 hour chemist or an emergency dentist, the 111 team will make sure you get the right help first time.

The NHS 111 service is available 24 hours a day, 365 days a year . Calls from landlines and mobile phones are free - just like 999.

Contacting 111 if you have a speech or hearing impairment

If you are deaf, hard of hearing or speech-impaired you can contact us using the RNID's text relay services. 

If you suffer from a chronic health condition prepare a text template and store it in your phone to use when you need it.

Information on NHS 111 is also available in non-English languages

Share this page

111 logo
When to use it?

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

You should call 111 if:

For less urgent health needs you should still contact your GP in the usual way.

For immediate, life threatening emergencies, continue to call 999.

Copyright 2011 North East Ambulance Service Trust

Back to top