In a life-threatening emergency
Always call 999 if someone is seriously ill or
injured and their life is at risk. Examples of medical emergencies
include (but are not limited to):
- Chest pain
- Difficulty in breathing
- Severe loss of blood
- Severe burns or scalds
- Fitting or concussion
- Severe allergic reactions.
When it's not a life-threatening
If it is not a life-threatening emergency and you, or the person
you are with, do not need immediate medical attention, consider
other options before you dial 999:
- Look after yourself or the patient at home. If you cannot stay
at home, see if family or friends are able to help.
- Talk to your local pharmacist.
- Visit or call your GP.
- Call 111
- Visit the NHS
Choices website .
- Make your own way to your local A&E department, walk-in
centre, minor injuries unit or urgent care centre. (Arriving in an
ambulance does not necessarily mean you will be treated more
Not sure where your nearest health services are? Use NHS Choices website
The North East Ambulance Service
uses a system called NHS Pathways to determine the most appropriate
care for our patients. That may mean that we send you
an ambulance, but it may also mean that we refer you to
another pathway of care such a Walk-in Centre or your local GP.
To find out more about NHS Pathways and how our staff are
trained and what they think of the system you click on the
FAQs and Case Studies below.
Using NHS Pathways
Call Taker 1 Case Study
Taker 2 Case Study
Call Taker 3 Case Study