Patient Advice and Liaison Service (PALS)
Looking for advice? Want answers to questions? Need to
talk to someone about a particular issue with the ambulance
Then contact our PALS (Patient Advice and Liason
PALS give confidential advice and support, helping you sort
out any concerns you may have.
The service provides:
- Advice and support to patients, their families and carers
- Information on NHS services
- Help to sort out problems quickly on your behalf and listens to
your concerns, suggestions or queries.
We act independently when handling patient and family concerns,
liaising with staff, managers and, where appropriate, relevant
organisations. Hopefully we can negotiate prompt solutions - but
if necessary, we can refer you to specific local or
national-based support agencies.
We are available Mon-Fri 0900-1700. Outside of these hours you
can leave a message on an answer-machine and you will be contacted
the next working day.
North of Tyne PALS
The Old Stables
Freephone: 0800 0320202
Text: 01670 511098
Or ask a member of staff to contact the PALS officer on your