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Performance Information

Care indicatorsAll ambulance services in England are rigorously monitored by the Department of Health.

This ensures that standards are maintained and provides NEAS with vital information which can be used to improve the services we offer.

The Department of Health figures that reflect our performance are called Clinical Quality Indicators.


What are the 11 Clinical Quality Indicators?


  1. Outcome from acute ST-elevation myocardial infarction (STEMI)
    STEMI is an acronym meaning 'ST segment elevation myocardial infarction', which is a type of heart attack.
  2. Outcome from cardiac arrest - return of spontaneous circulation
    This indicator will measure how many patients regain a pulse/heartbeat after suffering a cardiac arrest after being treated by ambulance staff prior to arrival at hospital.
  3. Outcome from cardiac arrest - survival to discharge
    Following on from the second indicator, this will measure the rate of those who recover from cardiac arrest and are subsequently discharged from hospital. 
  4. Outcome following stroke for ambulance patients
    This indicator measures the time between a 999 call being made to a F.A.S.T-positive stroke patient arriving at a specialist stroke centre so that they can be assessed for treatment called thrombolysis. Stroke Care Networks also exist.
  5. Proportion of calls closed with telephone advice or managed without transport to A&E (where clinically appropriate)
    This indicator reflects how the whole urgent care system is working, rather than simply the ambulance service or A&E. It shows how alternative urgent care destinations (such as walk-in centres) can sometimes meet the needs of patients rather than an ambulance.
  6. Re-contact rate following discharge of care (i.e. closure with telephone advice or following treatment at the scene)
    Callers can sometimes become anxious if they feel an ambulance is not arriving quickly enough. A patient may also call again if a new problem has developed.  To make sure ambulance trusts are providing safe and effective care the first time, every time, this indicator will measure how many callers or patients call us back within 24 hours of the initial call being made.
  7. Call abandonment rate
    This indicator can be used to highlight any problems people may have with getting through after calling 999.
  8. Time to answer calls
    This indicator measures how quickly all 999 calls to NEAS are answered.
  9. Service experience
    All ambulance services need to be aware of how patients feel about the treatment the service has provided. This can be done through patient focus groups and meetings with the local community. Ambulance services also have to show how they are acting on the views of patients to improve care.
  10. Category A 8 minute response time
    This indicator measures the speed of all ambulance responses to the scene of potentially life-threatening incidents 
  11. Time to treatment by an ambulance-dispatched health professional
    This indicator measures how quickly an ambulance-trained healthcare professional arrives at the scene of an emergency.

You can see how the North East Ambulance Service compares to other ambulance services in England by viewing the latest Ambulance Quality lndicators.


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