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Ambulance Quality Indicators

While getting critically ill patients to hospital as quickly as possible is our key role, it's not all we do.

Modern ambulance services have evolved immensley in recent years. Paramedics perform more treatments than ever before, and in 2010/11, we handled on average one thousand 999 calls every day.

With this in mind, NEAS  will be publishing on a regular basis figures which reflect all levels of performance  - from getting an ambulance to the most serious cases within a target time of eight minutes, to the speed at which we answer your telephone call.

These figures are called Ambulance Quality Indicators and are supplied to the Department of Health by all ambulance services in England.

There are two types of Ambulance Quality Indicators: Clinical Outcomes and System Indicators.

The first measures our medical performance, the second how the mechanics of our service are working.

You can find out more by visiting the Department of Health's page on Ambulance Quality Indicators.