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Using PTS

Patient Transport Services

Every day, our Patient Transport Service takes members of the public to and from their homes to outpatients' appointments, clinics, physiotherapy or on non-urgent transfers between different hospitals.

The PTS team make more than one million journeys every year between the various hospitals in the North East. When required, we go further afield. On average we clock up 4,500 patient journeys per day.

Using PTS

PTS crews are all qualified Ambulance Care Assistants with specialist knowledge of first aid, driving skills and patient moving and handling techniques.

We also have more than one hundred voluntary car drivers, who help take patients to non-urgent appointments when required.

If you are interested in finding out more about becoming a voluntary driver, contact beverley.smith@neas.nhs.uk

All PTS staff and volunteers are dedicated to reach the highest standards of care, and to exceed the government target of 95% of patients arriving within 30 minutes of their appointments. In fact, over the last year, 97% of patients arrived before or on time for their appointments

You can contact our Customer Care team to enquire about a PTS booking on the following numbers:

Tees / South Durham - 07969 193544
North Durham / South Tyne - 07817 812511
North Tyne / Northumberland - 07973 970994

You can view the PTS Booking Guide form to the right.

PTS Review

We are always investigating new ways to improve the service we provide to the public. As such, we are currently reviewing our Patient Transport Service.

Areas we are looking at include increasing our capacity to take people to and from hospital appointments, and also communicating with our patients through social media.

If you have any comments or suggestions you would like to make to our PTS team, send an email to: ptstransformation@neas.nhs.uk