Care Quality Commission

In order to assure that the services we provide are safe, effective, compassionate and high quality, we are monitored and regulated by the Care Quality Commission (CQC).

The CQC uses different mechanisms to regulate providers;

  • Registering providers to operate services if they meet the standards of quality and safety.
  • Monitoring providers’ performance through inspections, data analysis, listening to patients about experiences of care and other checks.
  • Making unannounced inspections of services at least once a year and at any time in response to concerns.
  • Publishing what it finds, including performance ratings of services in England to help people choose care.
  • Taking action, including enforcement, when they find services aren’t meeting the standards.

In April 2010; NEAS was fully registered with the Care Quality Commission, with no conditions applied. The Certificate can be viewed via the link below.

NEAS Certificate of Registration

The Government published ‘Fundamental Standards’ regulations for all NHS Foundation Trusts to comply with; (Health and Social Care Act 2008 (Regulated Activities) Regulations 2014).

In order to help ensure that providers comply with the regulations, the CQC has developed the Key Lines of Enquiry (KLOE) which inspectors use during inspection;

  • Are they safe? (protected from abuse and avoidable harm)
  • Are they effective? (people's care, treatment and support achieves good outcomes, promotes a good quality of life and is based on the best available evidence)
  • Are they caring? (staff involve and treat people with compassion, kindness, dignity and respect)
  • Are they responsive to people’s needs? (services are organised so that they meet people’s needs)
  • Are they well-led?  (leadership, management and governance of the organisation assures the delivery of high-quality person-centred care, supports learning and innovation, and promotes an open and fair culture)


Overall rating

Service lines


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Our latest inspection

Our last inspection took place in July and September 2022 where inspectors rated our services as 'requires improvement'.

You can read the report online here.

Our responce 

Read our responce to the April/May 2023 inspection report here.

Copyright 2011 North East Ambulance Service Trust

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