Patient Surveys

North East Ambulance Service NHS Foundation Trust regularly surveys patients. We take their views and feed them back to our staff for action and to the commissioners who employ our services, as well as to local Healthwatch Groups and other interested groups.

Patients are at the heart of care within the NHS and we want to give patients and carers more information, choice and control over how their care is delivered and to strengthen the voice of the public.

We are listening to their views and we are making changes as a result which we will inform you about directly or here on the website.

NHS England has introduced a new mandatory question for us to ask patients.

Called the Friends and Family Test, it asks:

“We would like you to think about your recent experiences of our service. How likely are you to recommend our service to friends and family if they needed similar care or treatment?”

We would be grateful to hear about your views and opinions. To take part in the survey click here.

Alternatively, please contact us:

by phone: 0191 430 2000

or email:

To read the latest results please click on the links below

Patient survey results from January 2021 onwards 

Annual Patient Survey Results

Monthly Survey Results for all service lines from 2017 to 2020*

Quarterly Reports up to 2020*

As a result of your feedback  You Said, We Did shows you what we have done . 

 * Due to the global pandemic some survey collections were suspended, additional data may be available on request:  please email 

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