The way Shaun engages with staff is second to none. He has created a presentation for new starters as well as a newsletter for the Dispatch team with updates, themes, trends and how to improve.

Nicola was nominated for her support and mentoring to the Health Advisors. Health Advisors that feel supported during the early stages are much more likely to work effectively, with a positive attitude which impacts our patient's safety. She is dual trained and is a highly knowledgeable asset to NEAS. She leads by example, by portraying the NEAS values daily and encourages others to do the same which overall helps to maintain a professional standard across the EOC.