Paramedics Shari Schroeder, Maxine Meyer, Michaela Purham and student paramedic Ellie Samsun

The paramedics were nominated by the son of a gentleman with dementia for their outstanding care and compassion after he had a fall at a care home. Despite the gentleman feeling frightened and stressed whilst waiting in a corridor at hospital, the crews involved were praised for their empathy and care to help put him at ease during their long wait at A&E.

Hartlepool South crew – Daniel Atkinson (CCA) & Naomi Weston (NQP)

Daniel and Naomi were nominated by the parents of a boy who had a seizure. Although it was an extremely frightening experience, the crew were extremely professional, knowledgeable and re-assuring to the parents.

The team were nominated for their patient focussed approach and the ability of keeping the patient safe while getting her to a hospice for end-of-life care. The nomination stated the whole experience felt safe – from the call handler to the team who attended and all involved had an incredible impact to the patient and their close friends.