Our mission, vision and values

Our Mission - Why we wear our badge.

Safe, effective and responsive care for all.

The pride we place in delivering our services marks us out as second to none in terms of reliability, professionalism and compassion. People rely on us for the responsive services we provide all day, every day, throughout the areas we serve.

Our Vision - Where our badge will take us.

Unmatched quality of care, every time we touch lives.

Even in the most challenging situations we will strive to perform to the highest professional standards in a spirit of collaboration and teamwork, no matter what the circumstances. We will be acknowledged as the leading specialist care provider when looking after the patients in our care.

The values will become the behaviours we recruit to and measure employees by as part of the performance review. Staff will continue to work to the behaviours set out in current development plan until your next review. At your next review, the new values will be set out in your plan.

Our Values – How our badge will take us there.

Respect.

We work in challenging environments and situations. We will treat all our patients, colleagues and customers alike, with the same respect we’d expect to be shown ourselves. We will act as one team and will appreciate one another in facing the future together.

Take responsibility and be accountable.

We will make sure we do what we commit ourselves to, and take responsibility for our actions. In doing this, we will support each other in delivery; and react quickly to lessons learnt along the way. Be only critical of ourselves, not others.

Compassion.

To deliver our services effectively, care alone is not enough. We care for our patients and staff with compassion and empathy that marks us out as special. We listen intently to those whose lives we touch, so that our provision is considered to be above and beyond the call of duty.

Pride.

This is more than a job, and it’s a privilege to serve the patients in our care. We’ve made a true commitment to our vocation as part of the overall NHS healthcare system. This will drive us with integrity at every turn to help others. In return, we will commit to the recognition, training and development of our team so that they can perform their duties to the best of their abilities.

Strive for excellence and innovation.

We will always do our very best. We will learn and constantly innovate wherever we can by embracing change to enhance our service. We will listen to, and collaborate with, our colleagues throughout the NHS, fellow emergency services and patients. This will enable us to remain at the forefront of specialist responsive care, as a dynamic, integrated and sustainable service.

Make a difference – day in day out.

We touch people’s lives on a daily basis. How we do that can be life saving or life changing. We will always aim to make a positive difference to those people’s lives. And we will show the same respect to our colleagues as our patients.

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Across the country, the NHS has called for a ‘fundamental shift in the way urgent and emergency care services are provided to all ages, improving out of hospital services so that we deliver more care closer to home and reduce hospital attendances and admissions.

In parallel, we recognise that an important step towards changing our culture is a review of our mission, vision and values and corporate identity. Staff, stakeholders and partners therefore gave their views in a wide-ranging consultation on our future and purpose in summer 2015. More than 3000 staff comments were received and over 25 stakeholders participated in focused interviews.  

The feedback told us that we needed to renew our purpose and vision for the future. As a result, we have re-defined our mission, vision, values and strategy to ensure that we can re-shape to become a pivotal urgent and emergency care provider in the region.

In September 2015, we launched a new mission, vision and set of values along with a  pledge that “Our badge stands for unmatched quality of care for every life we touch.”

Our new focus will help us to provide the very best in healthcare for our friends, families, neighbours and the wider region. These will guide our strategy and choices we make as an organisation.

In a nutshell our mission, vision and values sum up who we are, where we would like to go as an organisation and the values we want to have.

Copyright 2011 North East Ambulance Service Trust

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