Call operators

Our emergency call operators have to remain calm in challenging circumstances, accurately recording patient information into computer systems whilst reassuring callers and offering practical support. Emergency call operators must be able to make decisions, respond quickly to requests and multi-task.

As a team player, you will have a good aptitude for computer based systems and the ability to deal with and work with people in a busy and demanding environment.

Full training and mentoring is given, following which you will be able to utilise the assessment tool to evaluate and direct patients to the most appropriate healthcare provider, which may include asking them to make their own way to hospital or refer them to another healthcare professional or provide an ambulance response.

All posts will include working out-of-hours and weekends/bank holidays.

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Pay and benefits

  • Competitive salaries in line with NHS Agenda for Change
  • 27 days holiday on joining (increasing with service)
  • Pension
  • Interest free travel loans
  • Free parking at most sites
  • Discounted car lease scheme for permanent employees, subject to satisfactory completion of probation period
  • Discounted computer lease scheme for permanent employees, subject to satisfactory completion of probation period
  • Access to Occupational Health and Counselling Support Services
  • Access to NHS and Red Guava Discounts offering a huge range of discounts and money saving deals
  • Childcare vouchers
  • Long Service Awards
  • Cycle to Work Scheme
  • Lift Share Scheme
  • NHS Cashback Blackcard
  • Discounted Car Valet

A day in the life of an emergency call operator

JDF

Juliette Du Fosse shares what it's like to be a call handler in our Emergency Operations Centre.

Copyright 2011 North East Ambulance Service Trust

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