Contact Us

North East Ambulance Service NHS Foundation Trust
Bernicia House
Goldcrest Way
Newburn Riverside
Newcastle upon Tyne
NE15 8NY

Telephone - 0191 430 2000

Below we also have a detailed table of who you may contact for different types of enquiries. Please make sure to choose the right contact ensuring your enquiry gets through to the right person first time.

Kind of EnquiryDetailsPoint of Contact
General Information All questions and concerns from patients, service users and health professionals. Missing property enquiries. Applications for medical records 0191 430 2000
Work Experience Please note that the ambulance service does not offer work placements, If you would like information about current vacancies please contact >>>>  Email: recruitment@neas.nhs.uk
First Aid Enquiries All first aid training enquiries both for the general public and and on site commercial training

Call 0191 430 2000 or visit
our First Aid website
Subject Access Requests If you would like to request details we hold on you. This includes personal information.

You can visit the Subject Access Request section of the website here
Freedom of Information (FOI) All formal requests for official information under the Freedom of Information Act. This will not include personal information.

To submit an FOI request, please click here

 
Writing to thank us or make a complaint If you are unhappy with the service you have received from NEAS you are entitled to make a formal complaint under the NHS procedure. Click to the right to submit a complaint or compliment Make a complaint or
compliment here
Careers Information If you are looking for information on joining the service, or would like to know more about a role you have seen advertised You can visit our dedicated careers section of the website here
Legal Services If you are a solicitor or member of the public with a question relating to a legal enquiry

Email: claims.admin@neas.nhs.uk 
Observing Ambulance Crews If you are a health professional with a request to observe a crew. Please note members of the public are NOT allowed to observe crews Email: observation.requests@neas.nhs.uk
Request a Paramedic visit Request a visit to your organisation, school, college, summer fayre etc. Please click here for our dedicated section on requesting a visit
Research & Development To enquire about any research projects being carried out by NEAS

Email: research@neas.nhs.uk

 
First Responders If you would like to talk to our First Responders team about the scheme or to join Please click here
Information governance/data protection If you would like to contact the data protection officer. Email: information.governance@neas.nhs.uk
Police requests If you are a representative for the police and would like to request records.

Email:

neas.information@nhs.net

 If you are unable to find the appropriate contact details above, please email publicrelations@neas.nhs.uk 

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