Freedom of Information (FOI) requests

The North East Ambulance Service is commited to being as open as possible and as such welcome FOI requests.

While we will endeavour to respond to FOI requests in the usual timescales, we want to make you aware that responding to the current clinical priority of Covid-19 will mean at times we struggle to meet these timescales. The Information Commissioner’s Office has issued a notice relating to Freedom of Information requests; subject access requests and the sharing of information. This can be found on their website here:

We are currently experiencing issues with our online form. Please email with your FOI request.


If you wish to contact us by post the address is

Ambulance Headquarters

Bernicia House

Goldcrest Way

Newburn Riverside

Newcastle Upon Tyne

NE15 8NY


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Should the number of hours required to obtain and provide information under the Freedom of Information Act exceed the £450 threshold (of £25 per hour - set in the Freedom of Information and Data Protection [Appropriate Limit and Fees] Regulations 2004), the Trust is not obliged to comply with the request.  It should however, and it is obliged to do so, offer advice and assistance under Section 16.  The Trust will endeavour to discuss with the applicant, the possibility of refining the request to cost less.

The Trust does not at present charge for materials used to provide responses to FOI requests, however, it is entitled to do so at a cost to be determined by the Trust, should the response require significant resources to be produced.  The Trust would make that cost known.

The full policy is available here.


Copyright 2011 North East Ambulance Service Trust

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