Access to your health records
When you contact us, information about you and the care you receive is recorded and stored in a health and care record. This is so that people caring for you can make the best decisions about your care.
While we will endeavour to respond to requests in the usual timescales, we want to make you aware that responding to the current clinical priority of Covid-19 will mean at times we struggle to meet these timescales. We appreciate your understanding during this challenging period.
The information in your records can include your:
- name, age and address
- health conditions, treatments and medicines
- allergies and past reactions to medications
- lifestyle information, such as whether you smoke or drink
- call recording
You can access your records or ask someone you trust to access them for you with your consent. This is called a Subject Access Request. You can either email us on firstname.lastname@example.org or phone us on 07773 236 264 and we shall guide you through the process. We may ask you for two forms of ID to help us positively identify you. If someone else will be accessing your records for you, we need you to complete a consent form.
To help you with the process, we have a Subject Access Request form which you can complete and either email or post to us. If someone else will be accessing your records for you, we need you to complete a consent form.
While we will endeavour to respond in the usual timescales, we want to make you aware that responding to the current clinical priority of Covid-19 will mean at times we struggle to meet these timescales. The Information Commissioner’s Office has issued a notice relating to Freedom of Information requests; subject access requests and the sharing of information. This can be found on their website here: https://ico.org.uk/for-organisations/data-protection-and-coronavirus/
For more information, please contact us:
Information Governance Team
North East Ambulance Service NHS Foundation Trust
Newcastle upon Tyne
Accessing the medical records (health records) of someone who has died?
If you want to see the health records of someone who has died, you can apply in writing. You will only be able to access the deceased’s health records if you are either:
- a personal representative (the executor or administrator of the deceased person's estate).
- someone who has a claim resulting from the death (this could be a relative or another person).
Accessing general information about the organisation
If you want to access information that we hold as a public authority, you can do this through a Freedom of Information Request. This will not give you access to any personal health records or anything that can identify a person.