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Chloe Reynolds

Stockton-based Chloe, of InglebyBarwick, studied sports science and clinical physiology at university before an accident changed her career path into the direction of the ambulance service. The 29-year-old joined NEAS on patient transport in 2018 before progressing through to the clinical care assistant apprenticeship in 2020. In her spare time, Chloe is a keen cyclist and her ideal holiday would be climbing gigantic mountains in the French Alps.

Q. What attracted you to the job?

A. I've always had an interest in healthcare, but I never knew which role I wanted to pursue until I had an accident in 2013. I fell off a pier on a small island whilst riding a bike and was airlifted to a trauma hospital on the mainland with life-changing injuries. It made me realise how amazing and how important pre-hospital care can be – I wouldn't be here without the amazing people who saved my life that day and that incident inspired me to help other people who need us on the worst day of their lives. 

Q. What brings you to work every day?

A. I love meeting new people and getting to know their stories. I also love the fact two jobs will never be the same so were forever learning new things. 

Q. What is an average shift like?

A. I never seem to watch the clock like I did in previous jobs. They say time flies when you’re having fun! Every single day is different, which makes work exciting. 

Q. What skills do you think people need to be able to do your job?

A. I think the most important skill is to be able to communicate. Creating a bond with the patient and making them feel at ease when they're unwell is an absolute must. 

Q. It can be a traumatic job at times, how do you look after yourself and what support do you get?

A. I'm incredibly lucky to be working alongside my best mate. It makes it easier when you can talk to each other about anything and understand each other's emotions, not only work related but in our personal lives too. We are also lucky to have a great relationship with our managers who are always offering support. 

Q. What has it been like working through the pandemic?

A. Life never changed much. Whilst most people stayed at home we still got up to go to work. I think we have been lucky in a sense to have normality. 

Q. Where do you see your career heading?

A. I'd like to eventually become a paramedic. 

Q. How do you feel about being part of the BBC Ambulance show?

A. When we were first approached about the idea, our motto was always "it'll be a laugh if nothing else" and that's exactly what it was. We had a great time working alongside our camera guy, Harry. 

I'm excited to see it on the TV, to hopefully make my Grandad proud of what I do. 

Q. What impact do you hope the series will have in the North East?

A. During our time being filmed, we visited a lot of people who were struggling with their mental health. Hopefully viewers relate to how common mental health is, and it encourages them to open up and speak about their own mental health.