Views sought from ambulance patients

National survey by ambulance association

A project is being launched by the Association of Ambulance Chief Executives (AACE) to investigate why people call 999 for an ambulance in England.

The answer might seem obvious, but you would be surprised.

We know that use of ambulance services has been increasing over the past decade and by conducting this project, AACE hope to get a better understanding of how the ambulance service is being used.

AACE would like to conduct interviews with people who have recently used the ambulance service (i.e. within the last three months) to explore why patients choose to call 999. If you agree to take part, you will be asked a number of questions about the occasion on which you called for an ambulance and about any other services you may have contacted for help prior to calling 999.  

If you would like to take part in an interview, please contact Melanie Edwards on 020 7783 2588 or at .  You will be contacted to arrange a suitable time for the interview, which will be conducted by telephone and will last between 30-60 minutes.

Do not contact NEAS!

All information is treated as confidential and the information you provide will only be seen by the project team

You can find out more on AACE'S webpage at 


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