Apprentices and staff benefit from educational courses at NEAS

OFSTED report praises ambulance service

Britain’s education watchdog OFSTED says the North East Ambulance Service is doing a good job equipping its apprentices and staff for the future.

As part of the Health Education North East SFA contract, the Office for Standards in Education, Children's Services and Skills gave NEAS an overall grade 2.

There are two areas where NEAS has been highlighted as having areas of best practice in the Skills Funding Agency contract:

  • The large majority of learners gain employment within the health service on completing their course. For example, a very high number of learners who complete intermediate customer service awards move into roles with increased responsibility and a higher salary. Some progress into roles where they can apply their skills and knowledge in differing settings such as paramedics


  • Learners develop a comprehensive understanding of equality and diversity, especially where it is part of their programme, and they are encouraged to apply this understanding in the workplace. For example, pharmacy technicians and health and care apprentices are taught how to communicate effectively with different clients and demonstrate the importance of understanding diversity within the workplace.

Fay Lane said, NEAS Division Educator Facilitator, said: “We are delighted that our learners are doing so well in the employment market once completing their time with NEAS.”

NEAS staff who had completed courses and NEAS apprentices were honoured this week at an Educational Achievement Ball, held at the Gosforth Marriot Hotel, Newcastle.

Yvonne Ormston, NEAS Chief Executive, said: “I’d like to congratulate and thank apprentices and staff involved, who have clearly worked very hard to get us to this point. It’s a great achievement and I am very appreciative of everything they have done.”


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