A review of the year at NEAS

A review of the year at NEAS

North East Ambulance Service (NEAS) has launched a new publication to showcase its achievements and challenges over the last year.

With more than one million 999 and 111 calls answered, more than 295,000 patients taken to hospital and 760,563 Patient Transport Service journeys, it has been another busy year for the ambulance service.

Every year, NEAS produces an annual report detailing its operational and financial performance, key issues and risks and how it has met its statutory requirements.

The new publication, entitled A review of our year, summarises the annual report with highlights from the last financial year.

The publication provides an overview of the work done over the last year, the challenges it has faced and how it has met those challenges, the way the service is transforming to ensure it continues to give the best care to the region’s patients.

There is also a strong focus on the staff, volunteers, members, governors, board members and partners who make the service what it is today.

To view both the annual report and the review of the year, please click here.

Yvonne Ormston, NEAS Chief Executive, said: “We produce a lot of information every year for our regulators about what we have done over the last financial year but, with more than 200 pages to get through, it’s a lot of information for people to take in in one go. We wanted to tell the story of our year in a way that people can more easily access and we think our review of the year publication does just that.

“For me, what really shines throughout the review is how dedicated and compassionate are and that, no matter what, our patients are at the heart of what we do.

“We know 2016/17 won’t be an easy one but I am confident that we can work together to deliver the care and the services that the people of the North East deserve.”

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Copyright 2011 North East Ambulance Service Trust

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