Quality Strategy

Quality Strategy

The North East Ambulance Service NHS Foundation Trust (NEAS) has a strong track record for delivering high quality and good value patient care. It is our duty to deliver the highest quality services to our patients at all times by ensuring the most effective, safest possible and positive patient experience. 

Our Quality Strategy describes our responsibilities, approach, governance and systems to enable and promote quality across the trust whilst carrying out our business and planned service improvements.

Above everything, the Quality Strategy is about people. It describes our approach to ensure that we provide everyone with the care and compassion they need and enabling their voice to be heard. 

Our quality priorities for 2017/18 were created following extensive consultation. They are:

1. Early recognition of sepsis - improving outcomes for patients with sepsis through accurate, early identification and appropriate treatment

2. Cardiac arrest - playing a key role in the chain of survival through timely and quality interventions

3. Longest waits - the aim of this priority is to ensure those patients waiting for an ambulance response do not come to harm as a result of the wait and that patient experience is improved, recognising that over the last 18 months all ambulance services have seen a deterioration in response times

4. Safeguarding referrals - appropriate, comprehensive and timely referrals are the key to ensuring that vulnerable individuals receive the care and support that is needed in an effective and efficient manner.

To view our Quality Strategy, please click here

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