A review of our year at North East Ambulance Service

Looking back at the last year

North East Ambulance Service NHS Foundation Trust (NEAS) reflected back on the last year at its annual general meeting (AGM) and Annual Members' Meeting held in Wallsend today (September 27).

The AGM is an important event in the NEAS calendar, enabling the public, members, staff, governors and valued stakeholders to hear the Trust's review of 2017/18.

The event also marks the formal presentation of the Trust's Annual Report and Accounts for 2017/18, including the Quality Report, with Foundation Trust members also able to vote on a number of constitutional amendments which impact upon the role or power of the governors.

The Trust welcomed Alan Foster, the regional lead for the development of the Integrated Care System (ICS) in the North East and Cumbria, as the keynote speaker at this year’s event.

Mr Foster spoke about the importance of integration of services at a local level across organisational boundaries and the benefits this can bring to patients, and how technological developments, including the introduction of the Great North Care Record, will further support future care.

Yvonne Ormston, chief executive of North East Ambulance Service, said: “The last year has brought us challenges, pressures and a whole lot of snow but despite that, we have continued to improve the quality of our service, with lots of positive developments and service improvements for patients.

“We have much to be proud of, having received awards and accreditations and improved employee satisfaction and progressed innovations within our service. We also secured the new NHS111 contract, which is set to enhance patient care and transform urgent and emergency care services in our region, as well as secure employment and sustain our services.

“I am confident that we will continue to strive for excellence and deliver the best care possible to our patients in the coming year and would like to express my sincere thanks to our valued staff, volunteers and partners for their hard work and support.”

Read North East Ambulance Service’s review of the year here.

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