Quality priorities

Quality priorities 2019/20

We are committed to consulting with staff and stakeholders to develop our Quality Priorities for 2019/20

We will identify three quality improvement commitments which are focused on patient safety, clinical effectiveness & patient experience.

The Quality Priorities we identified in 2018/19 have been progressed and you can find an update on these here. 

We have already met with some key staff & Public Governors and have developed a number of potential quality priorities in the following areas:

  • Further improve care for those patients who suffer a cardiac arrest, with the aim of improving our response to patients and CPR commencing as soon as possible to increase the number of patients‘ lives saved (clinical effectiveness)
  • Continue to work with our staff to build our open and honest culture in reporting patient safety incidents, through our Just Culture programme. This recognises the need to look at systems when things go wrong and support staff to contribute to making systems safer, whilst acknowledging the impact on patients, families and staff when things go wrong (patient safety)
  • Increasing the knowledge of staff about frailty and begin to understand how many patients we see who are frail across our services, through use of a pre hospital frailty tool (clinical effectiveness)
  • Improve the care we are providing to patients who have dementia across our services (patient experience)
  • Build on our end of life work for patients and carers, to ensure our teams have the relevant information to support the right care and right place (patient experience) 
  • Improve the care of patients who have mental health needs by improving the knowledge and skills of our frontline staff (patient safety)

Please click here to give us your views on our priorities for next year. 

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