Pauline has worked at NEAS for eight years. She started her apprenticeship in Operations/Departmental manager Level 5 (Standard) in 2018 and completed it in 2021.
The apprenticeship gave Pauline the opportunity to gain a wider understanding of her area of work as well as learn from research and external examples.
Pauline said: "I'm a very practical person so doing a practical based course of study is far better for me than, say another degree. I learn better by experiences, so this ticked a lot of boxes for me.
"Being in the emergency services has many roles and I get to sharpen my skills whilst feeling like I continue to make a difference in people’s lives. I love knowing I am supporting our paramedics by creating improvement in their world or by wearing my other hat – chair of the staff disability network.
"In the latter, I have done a lot of work supporting staff with dyslexia and am now training to be an accredited workplace assessor. This means that I can support staff living with dyslexia in the workplace by assessing their work environment and identifying reasonable adjustments to support them in their role and help them thrive in the workplace.
"You don’t always have to be at the ‘sharp and pointy’ end of emergency service work, there are so many areas where you can support your colleagues and really make a difference."