Call 111 for help when it's not quite an emergency
Sometimes you might need to call for help when it's not a life
In 2010 we were part of a pilot scheme to answer non-emergency
calls from a new number, 111.
By calling 111 callers get clinical advice on their
condition or illness.
If the reason for the call turns out to be sufficiently
serious, an ambulance will be despatched immediately - just
as if you had dialled 999.
111 is staffed by a team of fully-trained advisers
supported by experienced nurses, who will assess your symptoms and
then put you directly in touch with the people who can help.
Whether you need an out of hours doctor, a district nurse, a 24
hour chemist or an emergency dentist, the 111 team will make sure
you get the right help first time.
The NHS 111 service is available 24 hours a day, 365 days a year
. Calls from landlines and mobile phones are free - just like
Contacting 111 if you have a speech or
If you are deaf, hard of hearing or speech-impaired you can
contact us using the RNID's text relay services.
If you suffer from a chronic health condition prepare a text
template and store it in your phone to use when you need it.
Information on NHS 111 is also available in
When to use it?
You should use the NHS 111 service if you urgently need medical
help or advice but it's not a life-threatening situation.
You should call 111 if:
For less urgent health needs you should still contact your GP in
the usual way.
For immediate, life threatening emergencies,
continue to call 999.