Call 111 for help when it's not quite an emergency

Sometimes you might need to call for help when it's not a life threatening emergency.

call taker


 By calling 111 callers get clinical advice on their condition or illness.

You will be a series of questions to determine the best cause of action for you. Please click here to read more about the questioning process

If the reason for the call turns out to be sufficiently  serious, an ambulance will be despatched immediately - just as if you had dialled 999.

111 is staffed by a team of fully-trained advisers supported by experienced nurses, who will assess your symptoms and then put you directly in touch with the people who can help.

Whether you need an out of hours doctor, a district nurse, a 24 hour chemist or an emergency dentist, the 111 team will make sure you get the right help first time.

The NHS 111 service is available 24 hours a day, 365 days a year . Calls from landlines and mobile phones are free - just like 999.

Calls may be recorded for training and monitoring purposes.

Contacting 111 if you have a speech or hearing impairment

If you are deaf, hard of hearing or speech-impaired you can contact us using the Relay UK services. 

If you suffer from a chronic health condition prepare a text template and store it in your phone to use when you need it.

Contacting 111 in a language other than English

Please read the information leaflet here 

Information on NHS 111 is also available in non-English languages

Easy read leaflet 

Please click here to access the NHS 111 easy read leaflet. 

British Sign Language leaflet

A sign language video version of the leaflet can be found by clicking here. 

Audio leaflet

The audio version of the NHS 111 leaflet can be accessed by clicking here. 

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When to use it?

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

You should call 111 if:

For less urgent health needs you should still contact your GP in the usual way.

For immediate, life threatening emergencies, continue to call 999.

Copyright 2011 North East Ambulance Service Trust

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