How to call 999 or 111

How to call 111 and 999 if you’re Deaf, have a hearing or speech impairment, or use other non-verbal communication

You can call the North East Ambulance Service by dialilng 999 or 112 for emergencies or 111 for non-urgent health issues.

If you are deaf, hearing or speech-impaired, or non-verbal, you can contact us using the emergency text relay service - for more information click here or click on the image below.

Access information and a step by step guide on how to use the 999 BSL relay service is available here https://999bsl.co.uk/.    

Text relay service - Relay UK

A text relay service is available to help you get access to our services via text. You need to register before you use it. If you suffer from a chronic health condition, prepare a text template and store it in your phone to use when you need it. 

999 using a text: emergencySMS

A typical call using Relay UK

Relay UK App

Download the Relay UK app; tap the 999 button and confirm you want to make an emergency call. If you are using NGT Lite, call 1800 on the phone's dialler. For more information, click here

Textphone

Call 1800 then the number you require. For more information click here.

British Sign Language access

If you use British Sign Language (BSL) to communicate you can access the NHS BSL line 24 hours a day 7 days per week. For more information, click here

An app is also available, click here to download it. 

More information from the North East Ambulance Service in British Sign Language

A wide ranges of information is available in BSL about our services and how to access them. For more information and to access these resources, click here

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