Operator

These people will answer the phone and ask you which service you need. If you need an ambulance, say ambulance.

Health advisors

These are the people that answer the phone when you call us. They will ask you questions to get you the right help.

Paramedics

These are the people that come to help you.

They have had lots of training to help make you better; they carry a medical bag.

Clinical care assistants

These are the staff that work with the paramedics to help make you better.

They can drive the ambulance and provide care and use some equipment.

Technicians

These staff could work together to make you better.

They can drive the ambulance and provide care and use some equipment.

Ambulance care assistant

They drive our scheduled care ambulances and help people get to and from hospital.