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WINNER: Craig Foster

Craig is a dedicated call handler with a positive attitude who firmly believes that if he is doing what he should be, he will make a difference to more and more patients. 

Passionate about what he does, Craig is described by his team leader as a ‘fantastic role model, who has a ‘caring and compassionate nature’ and always makes his patients the priority. 

Last year he had two successful CPR calls on infants from 111 callers, which is considered to be probably the best kind of patient experience.

HIGHLY COMMENDED: Natasha Low