Operations Centre winner 2016 - Claire Garvey
Extremely popular amongst ambulance crews, Claire Garvey is an Ambulance Dispatcher, who is in contact with staff responding to patients on the frontline every day.
Nominated by her colleagues, Claire is described as friendly and cheerful, with a great rapport with her emergency care colleagues who report always feeling reassured by her support during their shifts.
Claire carefully balances the demands for ambulance crews to always be available for the next patient, with the wellbeing of staff working long shifts, often in a challenging environment.
On first name terms with all of her colleagues working on ambulances, Claire does her best to ensure staff get regular meal breaks and on time finishes and ‘thanks’ crews for their help at the end of every shift, which means a lot to those who she works with.
Under significant pressure, both the Operations Centre and frontline crews can experience tiredness and stress during their day to day work and relationships between the two teams can suffer as a result. Claire’s road based colleagues wanted to recognise her for the morale boost she gives them and the difference she makes to their days.
Those who nominated her explain that getting back to station for meal breaks and getting finished on time means that they are more alert, less tired and stressed, which in turn improves patient experience of the service.
One person nominating her said, “If it is close to finishing time, she does her best to send us a backup crew or allocate another resource if one becomes available. She is organised, uses her initiative and boosts staff morale every time she is on shift. I would always go that extra mile in my role but with Claire, I would go even further.”