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Innovation of the Year 2016 highly commended - Integrated Care and Transport (ICaT)

Integrating care and transport (ICaT) is the first project of its type within the English Ambulance Service.
NEAS began a trial of the project two years ago and we are now looking to identify a new operational and clinical model that will enable the Trust to integrate emergency care and patient transport services throughout the region, which will revolutionise how we deliver services to patients.
As part of the project, we recently introduced Advanced Practitioners, which are paramedics who can now prescribe more medication to patients. Their role is enabling frontline crews to see and treat more
patients at home and refer on to different NHS services. Integrated care and transport crews are available to back up Advanced Practitioners, end of life and mental health patients and low acuity patients.
Teaming up members of staff from emergency care and patient transport service as ICaT crews to attend to such patients, ensures that patients still receive professional compassionate care and transport, where necessary, from staff trained to treat people with dignity.
The integrated model of transport also provides enhanced bariatric provision for patients.
Testament to the success of the project, are the satisfaction rates for patient experience, which have been extremely high.

As a result of the project, we are seeing a reduced need for patients to attend an emergency department and more frontline emergency care crews are available for seriously ill patients. The model also creates a far smoother career path for anyone joining the trust to work towards an emergency care role.

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Copyright 2011 North East Ambulance Service Trust

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