Support Services winner 2016 - Susan Dixon
Susan is one of our Station Support Operatives who visits ambulance stations daily. She has an unbridled passion and enthusiasm for being a part of North East Ambulance Service and she is always looking for ideas that will make the Trust more efficient.
This year, in preparation for our CQC visit, Susan has spent the majority of her time readying the ambulance stations – clearing waste, sorting stock levels, removing excess equipment and creating uniformed layouts of noticeboards with all the latest news, bulletins and clinical updates. Some of this has meant Sue working long days and weekends because she was adamant that we do well in our CQC inspection.
Sue’s support at stations has improved communication between managers and operational staff, which is boosting their morale, she has updated and revised all ambulance station stores stock levels, which is having significant impact to the budget, and she has made sure that all ambulance stations are fully compliant for the CQC.
Her attitude and passion for her job is truly remarkable and the person nominating her felt strongly that Sue be acknowledged by the Trust that she loves being a part of.