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Team of the Year Highly Commended

This team of dedicated senior paramedics and nurses have significantly supported three new urgent care contracts awarded to NEAS over the last year. This has included taking on additional responsibilities, such as supporting telephone triage within the Trust’s Clinical Hub and home visit work within urgent care services. It has also included new shift patterns and work bases, all handled with professionalism and commitment.

Their work has enabled 85% of patients they have assessed within the Clinical Assessment Service to be treated and discharged or referred to a less urgent services within the community, relieving the pressure on emergency departments. Their home visits are also helped to ease the pressure on GP workload.