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Emergency Operations Centre award winner

This award recognises an individual who has demonstrated a clear commitment to delivering compassionate care to patients and their families in an operations centre setting. 

Dual call handler for 999 and NHS111, Operations Centre coach, mentor, subject matter expert and step-up team leader - David Miles has a number of strings to his bow.

Considered an outstanding member of the team, David is always ready to help colleagues and is known for his wonderful caring and reassuring manner with patients.

He is the epitome of best practice, treating patients with the utmost compassion and respect whilst getting them the most appropriate care as quickly as possible.

Described as an excellent coach who helps colleagues grow in confidence and understanding, David always provides in-depth knowledge and constructive, positive feedback. As well as supporting existing staff, he coaches clinicians and brand-new recruits in the academy and grad bay.

With David the needs of the service come first and whether it’s changing 999 shifts or coaching and developing staff, he is always flexible and willing to help.

He’s also used his expertise to improve the Trust’s service. For example, when changes were introduced to the NHS 111 service in April this year, David developed an effective aide-memoire to remind staff of the changes and designed and delivered workshops too.