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Clinical Assessment Service

Integration of professional skills within the heart of the NHS111 and 999 operations centre is helping to lead the way in the design and delivery of urgent and emergency care and improve the way we manage patient demand across the region.Clinician

Our Integrated Urgent Care Clinical Assessment Service (IUCCAS) consists of a team of professionals, including paramedics, nurses, advanced practitioners, GPs and clinical specialists who provide enhanced clinical support to call handlers and patients ringing NHS111 and 999.

Clinicians provide additional clinical assessment via telephone triage, improving the journey and experience for our patients by ensuring they can pass through to services quickly and efficiently.

The team promotes self-care, provides advice and support for patients at home and acts as the gatekeeper to the wider urgent care system, facilitating onward referral where necessary to a range of primary and secondary care services.

Where input is required from other clinicians, such as dental specialists, mental health specialists or pharmacists, an onward referral is made to a separate service. 

By being able to increase the number of patients who are treated and discharged in the community, our IUCAS helps to reduce pressures on emergency departments and other NHS services.

Growing the IUCCAS

Following the successful bid for the new NHS111 in 2018, NEAS is in the process of growing the IUCCAS.

Whilst many of the clinical roles will sit within one of the Emergency Operations Centre sites at NEAS, some roles will be sourced through collaborative working with other NHS provider organisations across the region.

For more information about what we look for in a clinician, click here.

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