Communications officers (dispatch)

Our communications officers are a key component of the patient care journey; assigning our resources to poorly patients across the region. Working on one of the Trusts divisional control desks, a communications officer will use their problem-solving and quick-thinking skills to ensure that patients are attended to by one of our crews as quickly as possible.                           

Based out of our emergency operations centres (EOCs) in Newburn, Hebburn, and Billingham, no two days are the same for our dispatch team. As a communications officer, or dispatcher, you will need to be able to demonstrate effective and sound reasoning skills and work well as part of a team and under pressure.

To be successful in this role, you will need: 

You will need to have:

  • Four GCSEs, including English and Mathematics at Grade C or above (or equivalent), or experience of answering telephone calls in a busy environment
  • Excellent verbal and communication skills
  • Experience in working towards demanding targets
  • Geographical knowledge of the North East
  • Have basic knowledge of medical and patient requirements

Career Progression

There are a number of ways to progress in your career with us at the North East Ambulance Service. In a dispatch role, this includes becoming a dispatch officer or duty manager, however there are plenty of roles within NEAS in our control rooms, on the road, and in support services, which you can also progress into.

Applying for a communications officer role? Read our advice for candidates.

Ryan Simms

Ryan Sims talks about his career path at North East Ambulance Service and his role as a communications officer supporting our patient transport service.


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