North East Ambulance Service NHS Foundation Trust
Bernicia House
Goldcrest Way
Newburn Riverside
Newcastle upon Tyne
NE15 8NY
Telephone: 0191 430 2000
Click the below button for general enquiries, using BSL video relay (Available 9am - 5pm Monday to Friday)
The table below will help you to direct your enquiry to the most appropriate person:
| Kind of enquiry | Details | Point of contact |
|---|---|---|
| General Information | All questions and concerns from patients, service users and health professionals. Missing property enquiries. Applications for medical records | 0191 430 2000 |
| Work experience | Please note that the ambulance service does not offer work placements, If you would like information about current vacancies please contact >>>> | Email: recruitment |
| First aid enquiries | All first aid training enquiries both for the general public and and on site commercial training | Call 0191 430 2000 or visit our First Aid training page |
| Subject Access Requests (SAR) | If you would like to request details we hold on you. This includes personal information. | Visit the Subject Access Request section of the website |
| Freedom of Information (FOI) | All formal requests for official information under the Freedom of Information Act. This will not include personal information. | Submit an FOI request |
| Writing to thank us or make a complaint | If you are unhappy with the service you have received from NEAS you are entitled to make a formal complaint under the NHS procedure. Click to the right to submit a complaint or compliment | Make a complaint or compliment |
| Careers information | If you are looking for information on joining the service, or would like to know more about a role you have seen advertised | Visit our dedicated careers section of the website |
| Legal services | If you are a solicitor or member of the public with a question relating to a legal enquiry - including motor insurance claims | Email: claims. |
| Civil litigation | Including other claims, plus general legal matters | liability. |
| Coroners | coroners. |
|
| Commissioning contracts | ||
| Supplier contracts | contracts. |
|
| Observing ambulance crews | If you are a health professional with a request to observe a crew. Please note members of the public are NOT allowed to observe crews | Email: observation. |
| Request a paramedic visit | Request a visit to your organisation, school, college, summer fayre etc. | Visit our dedicated section on requesting a visit |
| Research & development | To enquire about any research projects being carried out by NEAS | Email: research |
| First Responders | If you would like to talk to our First Responders team about the scheme or to join | Information on community first responders |
| Information governance/data protection | If you would like to contact the data protection officer. | Email: information. |
| Police requests | If you are a representative for the police and would like to request records. |
Email: Police. |
If you are unable to find the appropriate contact details above, please email publicrelations