Operator
These people will answer the phone and ask you which service you need. If you need an ambulance, say ambulance.
Health advisors
These are the people that answer the phone when you call us. They will ask you questions to get you the right help.
Paramedics
These are the people that come to help you.
They have had lots of training to help make you better; they carry a medical bag.
Clinical care assistants
These are the staff that work with the paramedics to help make you better.
They can drive the ambulance and provide care and use some equipment.
Technicians
These staff could work together to make you better.
They can drive the ambulance and provide care and use some equipment.
Ambulance care assistant
They drive our scheduled care ambulances and help people get to and from hospital.