North East Ambulance Service appoints new Chief Executive

North East Ambulance Service NHS Foundation Trust (NEAS) has appointed Helen Ray as its new Chief Executive.

Helen joins the organisation from Northumbria Healthcare, where she has been the Chief Operating Officer since that post was formed in July 2018, overseeing urgent and emergency care, medicine, child health and community services with Board level responsibility and emergency planning and preparedness.

Six year old boy rewarded for his brave actions

A courageous six year old boy from Ellington in Northumberland has been awarded a certificate at his school for his initiative and bravery by the North East Ambulance Service (NEAS).

When Harry Hogg’s dad Shaun fell down the stairs and knocked himself unconscious, he tried to call 999 but he couldn’t unlock his dad’s phone. With both a dad and a grandad who work for the ambulance service, Harry knew something about what to do in an emergency.  He was the only other person in the house at the time

Support NEAS in this year's Great North Run

If you are interested in running the 2019 Great North Run to raise money for the NEAS Trust Fund, here’s what you need to know:

To register for a place, please email Martin Rutter:

New community paramedic scheme for Berwick

A three-month pilot scheme to explore a new way of delivering NHS services in the Berwick area will start next month.

From July 1 a team of paramedics from the North East Ambulance Service (NEAS) will work alongside GPs for patients in the town and surrounding areas.


Have you contacted the NHS on 111 or 999?

Do you live in the South Teesside CCG* area and are you aged 16 years or over? Did you use the NHS 111 or 999 service between January 1 – June 30 2019?  If yes, we would like to use some information about the care you received. 

When someone calls NHS 111 or 999, they are asked some questions to make sure people get the right help, at the right time, in the right place. This is called triage.  We know that some illnesses which can be serious, like sepsis, can be difficult to identify on the phone. So, new questions have been added to help NHS 111 & 999 staff recognise more easily those people who may be or may become seriously ill. 

It is important that we find out if the triage is working as intended and to make sure that those with possible serious illnesses are identified. Research is taking place in the South Teesside area, conducted by an experienced paramedic, to follow through what happens to patients who contact 111 or 999, and may also use ambulance services or go to hospital.

To do this research we need to join your health records from the North East Ambulance Service, including 111 and 999 calls, and the James Cook University Hospital in Middlesbrough. These are not joined at the moment. We need to use names, postcodes, dates of birth, NHS numbers and some health information so we can follow what has happened on the patient’s journey.  Under Data Protection laws this information is regarded as a special category of information.  Once the records have been connected, any information that could identify patients will be removed by the NHS.  Researchers will not see any information that could identify individuals but will be able to make sure the new triage is working as intended.

If you think this affects you and you want to know more about the research please contact: Steve Hatton (Paramedic Postgraduate Researcher), The University of Sheffield – Telephone 0113 254 2485, or e-mail:  

If you do not want your records to be used for this project, please contact: Michelle Jackson, Research Manager, North East Ambulance Service – by 12th August 2019 – Telephone 0191 430 2294 or e-mail:  

If you are happy to be involved, thank you, there’s nothing more we need you to do. The information we use for this research will be stored securely at the University of Sheffield and will only be kept for as long as needed.

Regardless of any decision that you make, please be assured that this will not affect your care in any way.

The data controller is the University of Sheffield. Privacy notice online at  

(*The South Teesside CCG area of and surrounding Middlesbrough, Redcar and Cleveland - post codes TS1, TS2, TS3, TS4, TS5, TS6, TS7, TS8, TS9, TS10, TS11, TS12, TS13, TS14, TS17).

Council of Governors

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Staff Awards 2019


Have you received exceptional care from our staff, did they go beyond the call of duty to help?

If so you can nominate them for an award in our annual staff recognition programme

Click on the image below to go to the nomination form

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