Overcoming communication barriers to make sure all patients can access our services
Every day, we respond to thousands of patients across the North East, many of whom face communication challenges, such as a hearing impairment, requiring information in easy read or having little understanding of the English language.
Whether it’s over the phone or in person, additional support is available to help all patients access and benefit from our services.
Translation
If you need help when calling 999 or 111, our health advisors have access to interpreters who provide translation services.
Support for Deaf, hard of hearing or if you have a speech-impairment
For people who are Deaf, hard of hearing or speech-impaired and find it difficult to use a phone. There are a number of options available including text and video relay services.
Pictorial communications
Our frontline staff also have access to an interactive online tool, which contains easy to understand pictures for common ailments. This allows patients to show them what’s wrong and enables our paramedics to show patients what they’re doing and why, and what will happen next.
For more information about how we can support you to access our services, please email diversity
Easy read documents
Patient information is available in easy read format here.