Find out how we can help with our accessible videos
We’ve produced some short films with a British Sign Language (BSL) interpreter and subtitles to make our patient information more accessible.
The videos will help you learn about our services, what you can expect and how and when to use them.
An introduction to our website
Your service
Join Team NEAS
About us
Patient feedback
Website accessibility
First aid in the community
News and events
Contact us
Click on the films below to find out more.
- When should I ring 999?
- What other options do I have to get help other than 999?
- What information do I need to provide when I call 999?
- How do you find me if I’m not at home?
- Will an ambulance always be sent when I call 999?
- What will happen when the ambulance comes out to me?
- How quickly will you get to me?
- What is it like being a Hazardous Area Response Team (HART) paramedic?
- Do you ever have to work with other emergency services?
- How do you feel when you turn up to an accident?
- What treatment can you give me?
- How do I find out where my local defibrillator is?
- What does the word paramedic mean?
- How many emergencies do you go to in a day?
- How do you put patients at ease?
- How do you feel when you help someone who is really poorly?
- How can I use the service if I can't use a telephone?
- What do you have to do to become a paramedic?
- What support is given to paramedics to help them cope with the pressure?
- What would happen if the ambulance broke down on the way to an emergency?
Find more information about how to contact 111 or 999 if you're deaf or have a hearing or speech impairment.