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HART support officer, Connor Lynch

Name: Connor Lynch

Age: 26

Where and when did your career in the Trust start?

I began my career within the North East Ambulance Service in 2012 within the trusts support services directorate within the training department, as the departments training administration apprentice.

What apprenticeship did you complete?

Come the year 2013 I completed my apprenticeship and achieved my level 2 NVQ qualification in business administration.

What are you doing now?

Following my apprenticeship, I held a further two positions within the training department and in 2016, made the transition into my current role within the Trusts operations directorate with the resilience department as the HART (Hazardous Area Response Team) support officer.

The three key responsibilities as part of my role include providing an effective and robust administrative function to the NEAS HART unit, by supporting the HART & resilience manager and HART training manager in the day to day running of the unit and supporting the wider team.

How has the apprenticeship programme you completed helped you on your journey?

The apprenticeship programme was a massive help to me both during my apprenticeship and in the following years of my career.

During my apprenticeship I developed my knowledge of not only Trust and departmental processes, but also the functions of the various other departments/ directorates throughout the service. This also help me throughout my apprenticeship and my roles within the training department as it gave me the knowledge required when having to liaise with departments throughout the Trust.