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Clinical care assistants - case studies

Job title: Clinical care assistant

Apprenticeship: Level 3 diploma in emergency and urgent care and level 3 certificate in emergency response ambulance driving

Gayle Hunter

Gayle worked in our scheduled care team providing patient transport to hospital appointments before moving over to emergency care and has used the apprenticeship in order to progress her career.

She said: "It’s a really rewarding job and an apprenticeship allows you to study and work gaining knowledge at the same time. Don't think about it, just apply."

Andrew Hardy

Andrew had his own property maintenance company before joining NEAS just over a year ago. 

He said: "I would say to anyone thinking about a apprenticeship to do it it’s a great way to gain the qualifications and also get the hands on training that’s needed, meeting a great team and a very rewarding job."

Kirk Hepburn

Kirk was a gym manager and personal trainer before the pandemic and began looking into the different careers routes he could take outside of the fitness industry. Looking at opportunities at NEAS, the clinical care assistant role appealed to him as it meant working in emergency care. 

Over the course of the apprenticeship, Kirk said: "I have gained so much confidence from dealing with patients and the situations we are faced with everyday. If I look back to my first few weeks on the road in comparison to how I am now at work, and even in day to day life, there is a substantial difference."

He added: "Be the person that asks all the questions, both in training and on the road. Your colleagues within NEAS want the best for you, and they will be beside you throughout your apprenticeship."

Sarah Framrose

Before joining NEAS last year, Sarah worked in retail and at a theatre. She decided on a new career with the ambulance service in order to 'put some good into the world'. This role is helping her to achieve that, alongside earning and therefore providing for her family.

She said: “Thinking back to last year when I'd never driven on blue lights, had never assessed a patient, didn't even understand the basics of how the human body functions (it's amazing by the way!) and had no idea how to do CPR it feels like I've come a long way in quite a short amount of time.

“If you’re thinking of an apprenticeship, don’t be afraid to give it a go. It's a really good way to be trained doing something completely new while still earning a wage.”