• Home > 
• Our Services > 

Patient Transport Service

The North East Ambulance Service (NEAS) provides pre-planned non-emergency transport for patients who have a medical condition that would prevent them from travelling to a treatment centre by any other means, or who require the skills of an ambulance care assistant during the journey.

The Patient Transport Service (PTS) is an important operational service for NEAS.

PTS vehicles are designed for the comfort and safety of the patients and the latest vehicles have more space for wheel-chair users and tail lifts for convenience.

The Patient Transport Service conveys a wide range of patients to and from their homes to out-patients' appointments, clinics, physiotherapy or non-urgent inter-hospital transfers.  

Crews are trained as ambulance care assistants with specialist knowledge of comprehensive first aid, driving skills and patient moving and handling techniques.

What you can expect from us

We understand that going to hospital can be a worrying time for you. We want your experience of our Patient Transport Service to be comforable and to run as smoothly as possible. This is why it is important that you know what you can expect when using our services. 

For more information, please click here.

Booking process

For information about making a booking and how to cancel a booking, please click on the link below.

Please click here

Volunteering opportunities in PTS

There are two ways of volunteering for our Patient Transport Service, becoming a Volunteer Ambulance Car (ACS) Driver and becoming a Volunteer Porter.