Changes to Teesside urgent care services from 1 April

28th March 2024

We are part of a healthcare alliance running urgent care services across Tees Valley from 1 April.

Working alongside North Tees and Hartlepool NHS Foundation Trust, South Tees Hospitals NHS Foundation Trust, the North East Ambulance Service (NEAS) and Hartlepool and Stockton Health (H&SH) GP Federation, the partnership will oversee minor injuries and illnesses across Tees Valley, including urgent care centres at the University Hospital of Hartlepool, the University Hospital of North Tees and at Redcar Primary Care Hospital.

A new urgent treatment centre will open at James Cook University Hospital on 1 April and the urgent treatment centre in Redcar will extend its hours so it stays open until midnight.

The Middlesbrough site and the urgent care centres in North Tees and Hartlepool will be open 24 hours a day.

Services will be standardised across all four Teesside centres which will share expertise – including GPs, nurse practitioners and health support workers – and treat a range of minor illnesses and injuries including:

  • Strains and sprains
  • Suspected broken limbs
  • Minor head injuries
  • Cuts and grazes
  • Bites and stings, minor scalds and burns
  • Ear and throat infections
  • Skin infections and rashes
  • Eye problems
  • Coughs and colds
  • Feverish illness
  • Abdominal pain
  • Vomiting and diarrhoea
  • Urinary tract infections

Patients who are unwell and need to access urgent care at any of the Teesside centres are advised to visit or call NHS 111 first so an appointment can be made where appropriate. For minor injuries patients can walk into all four centres without an appointment.

It is hoped the service will help reduce pressures on busy emergency departments.

Stephen Segasby, chief operating officer at North East Ambulance Service, said: “The ambulance service is now so much more than just a transportation service, and our advanced practitioner team already have a proven track record of delivering out of hours care alongside our colleagues in North Tees. This new alliance builds on the success of that, providing us with a fantastic opportunity to work together to provide a better service for our patients by improving the consistency of service provision across Tees Valley.

 “As the healthcare needs of our region change, we’re keen to develop our paramedic workforce to meet those needs. This service provides a fantastic development opportunity for them to gain urgent and primary care experience whilst remaining employed by us.”

Andy Hebron, clinical director for emergency care at South Tees Hospitals NHS Foundation Trust, said: “Patients should continue to contact their GP, pharmacist or 111 for non-urgent health issues, but if they have a minor illness or injury that needs urgent attention, our centres are here to help.

“This alliance is great news for our patients as they can now access the same care and treatment at all four Teesside centres including our new Middlesbrough centre which is situated next to the James Cook emergency department.”

Kevin Moore, clinical director for emergency care at North Tees and Hartlepool NHS Foundation Trust, said: “This alliance will ensure people get the right help at the right time for a whole range of minor injuries and illnesses.

“We know our patients want as smooth a journey as possible when receiving treatment and urgent care services help ensure this is the case.”

Lucy Falcus, medical director at Hartlepool and Stockton Health, added: “In the future urgent care services will be easier for patients to navigate, as the care provided will be the same whether you live in the North or South Tees area.

“We are excited to be involved in keeping this service local to patients and staffed by local doctors and nurses.”