When someone dies unexpectedly, ambulance clinicians are often the first to deliver both emergency care and emotional support.
We are currently leading a research study which aims to explore how families perceive that support and what they found helpful — or what could have been done differently.
The findings will help identify what families value most in the moments following the death of a loved one, highlighting where ambulance services can enhance compassion, communication, and practical support.
Who can take part?
You may be eligible if:
- You are aged 18 or over
- Within the last two years, you were a family member or close friend of someone who died after ambulance service attendance
- You interacted with ambulance staff immediately after their death
What the study involves
The study is open to anyone in the North East who has lost a loved one whilst receiving care from the ambulance service over the last two years. This includes incidents where the patient has died at the scene – either at home or in a public place – or shortly after being transported to hospital.
Participants will be invited to take part in a 30–60 minute one‑to‑one interview, either:
- Online via Microsoft Teams, or
- In person at a NEAS site
Interviews will explore participants’ experiences and needs during bereavement care. All transcripts will be anonymised, and participants may review their transcript to ensure accuracy.
Participants will have the chance to review their interview transcript to ensure it reflects your words accurately, which will then be anonymised for analysis.
Each participant will receive a £20 Amazon voucher as a thank you.
Participation is voluntary, and you can withdraw at any point up to 24 hours after the interview.
How to get involved
If you would like more information, or would like to express an interest in getting involved, please email: owen.finney@neas.nhs.uk