New partnership for urgent care services in Tees Valley

1st February 2024

North East Ambulance Service is offering an opportunity for paramedics and nurses to develop their professional skills in urgent care after being awarded a home visiting contract in Teesside.

NEAS is one of four partner organisations to form an alliance for the Tees Valley urgent care contract, working alongside North Tees and Hartlepool NHS Foundation Trust, South Tees Hospitals NHS Foundation Trust, and the Hartlepool and Stockton Health GP Federation.

Together, the partnership will oversee minor injuries and illnesses across Tees Valley, including urgent care centres at the University Hospital of Hartlepool and the University Hospital of North Tees and the urgent treatment centre at Redcar Primary Care Hospital.

Services will be further enhanced by the creation of the new urgent treatment centre (UTC) at The James Cook University Hospital, built alongside its existing emergency department, which will open at the end of March. The new UTC is part of a £9million investment in urgent care services on Teesside that will integrate services, provide care closer to home and ease emergency department pressures.

All four centres will all treat a wide range of minor illnesses and injuries including:

  • sprains and strains
  • cuts and grazes
  • suspected broken limbs
  • ear and throat infections

The NEAS element of the contract is a home visiting service at evenings and weekends. We are now recruiting additional trainee advanced practitioner nurses and paramedics, offering the opportunity to develop professionally whilst working alongside experienced professionals. The job advert is available to view here

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Stephen Segasby, chief operating officer at North East Ambulance Service, said: “The ambulance service is now so much more than just a transportation service, and our advanced practitioner team already have a proven track record of delivering out of hours care alongside our colleagues in North Tees. This new alliance builds on the success of that, providing us with a fantastic opportunity to work together to provide a better service for our patients by improving the consistency of service provision across Tees Valley.

“As the healthcare needs of our region change, we’re keen to develop our paramedic workforce to meet those needs. This service provides a fantastic development opportunity for them to gain urgent and primary care experience whilst remaining employed by us.”

Kevin Moore, clinical director for emergency care at North Tees and Hartlepool NHS Foundation Trust, said: “This new alliance will bring together expertise and resources from across the region so that patients can have the highest standard of care.

“Urgent care services across the area are helping ensure people get the right help at the right time for a whole range of minor injuries and illnesses.

“We know our patients want as smooth a journey as possible when receiving treatment and urgent care services help ensure this is the case.”

Andy Hebron, clinical director for emergency care at South Tees Hospitals NHS Foundation Trust, said: “Having an urgent treatment centre on site at James Cook will help ensure more patients from the Middlesbrough and surrounding area are treated in the right place.

“Patients should continue to contact their GP or 111 for their non-urgent health issues, but if they have a minor illness or injury that needs attention, our urgent care and treatment centres across the region are available to help which can only be good news for everyone.

“The centres will also help keep our emergency care departments free for what they are there for – emergencies.”

Lucy Falcus, medical director at Hartlepool and Stockton Health, added: “In the future urgent care services will be easier for patients to navigate, as the care provided will be the same whether you live in the North or South Tees area.

“We are excited to be involved in keeping this service local to patients and staffed by local doctors and nurses.”

Craig Blair, local director for the North East and North Cumbria ICB said: "This is great news for patients. The new service will mean a consistent approach to urgent care across Teesside, with urgent treatment centres already in place at hospitals in Hartlepool, Stockton and Redcar.

"The centres will provide care closer to home and ensure our busy emergency departments can focus on the most poorly patients and emergencies."