North East Ambulance Service (NEAS) has launched a pilot to explore how new
The eight-week trial is testing ambient voice technology, which works as a digital assistant to help create draft notes from conversations and meetings. The aim is to better understand how technology could support teams by reducing administrative tasks and making documentation more efficient.
Staff from a range of roles across the organisation are taking part in the pilot, following a programme of training ahead of the launch. Participants will use the technology in real-world settings and provide feedback on their experiences throughout the trial.
The technology is designed to assist users by creating draft records, which are then reviewed, edited and approved by staff. Responsibility for ensuring records are accurate remains with the user.
The pilot will help NEAS evaluate whether the technology can support colleagues in different areas of the organisation, improve efficiency and free up more time for patient-focused activities. Feedback gathered during the trial will inform future decisions about digital documentation and innovation.
Clinical lead for digital, Georgina Campbell, said: "Innovation plays an important role in helping us explore new ways of supporting our staff and improving how we work.
“This trial will help us understand how emerging technology can be used safely and effectively, while maintaining the high standards of care and record keeping that our patients and communities expect."
The pilot runs for eight weeks, with findings helping to shape future digital developments across the organisation.